1. Product Type
Private Brand: MonotaRO, Osaka Spirit, Otokomae MonotaRO
Non Private Brand: All products that are not Private Brand MonotaRO
2. Warranty Period
Private Brand: 6 months after the invoice date, see WARRANTY MonotaRO Private Brand
Non Private Brand: Not all have a warranty. Non Private Brand products that have a warranty can be found on each product page.
3. Provisions on Warranty Claims
The warranty period is still valid
Have proof of purchase on monotaro.id and product warranty card
Make a submission by filling out the CLAIM GUARANTEE FORM
B. RETURNS OF GOODS
1. Product Type
Returns apply to all products sold on monotaro.id.
2. Reasonable Acceptable Returns
Production defects
Does not work as a function (mal function)
Not according to the information on the website
Parts that are not complete
Damage during shipment
The product received is not in accordance with the order
3. Goods Return Period
14 calendar days from the time the product is received until the product returns to the monotaro.id warehouse.
4. How to Submission of Goods Returns
Ensure that the product to be returned still has a complete number, accessories, parts, warranty cards, packaging and others that are a single unit of the product sold
FILLING FORM OF RETURNS FOR GOODS
5. Period of Validation Process by Monotaro.id Party
2 working days after the report is received in full by monotaro.id.
6. Choice of Solutions
Repair
Replacement of goods, both with the same product or the same function with different brands or types
Refunds from the purchase price of the product
7. Replacement Period
Improvement: In accordance with each condition that occurs and will be further informed by the CS team
Substitute: Following the status of the availability of goods or the preparation period for the items listed on the website
Refunds: 3-5 working days, see full info here
8. Reasons for Submission of Goods Returns Denied
There are irregularities or misuse
Selection of products that are not in accordance with the function or capacity
Product modification
Inappropriate storage or maintenance of products
Incorrect installation
Includes Clearance Sale products
9. General provisions
monotaro.id has the right to refuse submission if it is found that is not in accordance with the applicable submission provisions.